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Half Time greatly values its online customers and is committed to ensuring our customers' satisfaction with each of our products and services. If we made an error by sending you an item in error, or if you received a damaged or otherwise flawed item, please email us at firstname.lastname@example.org. Please provide your order number and explain the reasons for your dissatisfaction. We will quickly respond and make every effort to offer a fair solution. We will either exchange the items(s) or issue a refund, credit or Gift Card for the applicable amount. For any returns not caused by our error, we must impose a 10% processing fee on orders paid for by credit card in order to recoup transaction and overhead costs.