Frequently Asked Questions
SHIPPING FAQ'S
Q: How much is shipping?
A: Shipping costs vary by state and product - see our Shipping Info page for all details!
Q: Can you ship to PO boxes, FPO or APO boxes?
A: No, we can only ship to residential and business addresses.
Q: Can you ship outside the united states?
A: We are not shipping internationally at this time.
Q: Is there an adult signature required for delivery?
A: Yes, a signature of an adult that is 21 years of age or older is required.
Q: Is there a minimum order amount?
A: We do not require a minimum order value, but a "Small Order Fee" of $5 will be added to orders less than $35 to help recoup some of our fixed costs associated with picking, packing, and shipping your order.
GIFT FAQ'S
Q: Can I include a custom gift message with my purchase?
A: Yes,at checkout simply click the "Add a gift message" box to add your desired message, which will be printed out and inserted into the box.
GENERAL FAQ'S
Q: How can I reach you?
A: You can email us anytime at [email protected] or call us at (914) 341-1666. Our customer service department is in the office Monday through Friday from 9AM till 5PM.
Q: Is there a Half Time craft beer & cider store near me?
A: There are two Half Time stores in the New York area including:
- Poughkeepsie, NY: 2290 South Road
- Mamaroneck, NY: 139 Hoyt Ave
IN-STORE PICKUP
Q: How soon will my in-store pickup order be ready at the Mamaroneck store?
A: Orders placed by 5 pm will usually be ready to pick up the same day. We will send you an email when it's ready. Then, you can retrieve your order in the Customer Pick-up section to the left of the registers.
Q: How long will you hold my in-store pickup order before restocking it?
A: We’ll hold it for 48 hours - please reach out to [email protected] if you require more time to pick up your order.