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How soon will my pickup order be ready?
Orders will be available for pickup within two hours of the same business day. If the order is placed after business hours or less than two hours before closing time, it will be available the following business day.
How do I know my order is ready?
For all pickup orders, Half Time will send you an email indicating when your order is ready to be picked up. Please wait for this email confirmation before coming to the store to ensure that your order is ready for you.
Where do I pick up my order?
Simply stop at the customer service desk and let an associate know you are there to pick up a web order. You must have a valid ID. We also recommend bringing a copy of your order confirmation.
What do I need to bring with me for in-store pickup?
When picking up your order, we ask that you present:
1. Government-issued photo ID.
2. Your order confirmation.
When can I pick up my order?
Pickup orders may be claimed during the store’s normal business hours.
To check your local store’s hours, please use the Store Locator.
Can I pick up my order at another store?
Yes! If you have placed your order online, please call your local Half Time store to arrange pickup at another Half Time store. Pickup at another store can only be accommodated if the products you’re requesting are available at our other location. An associate will cancel your original order and replace it at the preferred location.
Can I send someone else to pick up my order?
Yes! If you have placed your order online, please call your local Half Time store to arrange for someone else to pick up your order. The person picking up your order will need to present either a hard or soft copy
of the “ready to be picked up” e-mail. If the ID of the third party shares the same last name and/or address, you do NOT need to call. If phoning in your order, please inform our Customer Service Associate that
someone else will be picking up the order.
How long will you hold my pickup order before restocking it?
Once we’ve notified you that your order is ready, we’ll hold it in store for seven calendar days.